The Partner Success Manager will be responsible for providing exceptional service and training for our clients. You are a tour de force when it comes to managing executive-level relationships and driving overall account satisfaction, growth, and retention. You aren’t shy about calling, emailing or even occasionally meeting a client in person to build a long-term relationship. You will be expected to be a leading expert in friendly, fun, service and have an in-depth knowledge of hospitality revenue management.
Responsibilities:
● Oversee 150-200 client partners, ensuring client adoption and success within the dashboard
● Work closely with Partner Success team to ensure we are all hitting goals and deadlines for the client
● Create persuasive narratives using data to convince clients to increase their dashboard usage and frequency
● Communicate regularly with clients, building a strong partnership and understanding their needs as the partnership grows
● Be an industry expert, constantly learning about ways to improve our services and product offerings
● Represent the clients’ needs and goals to the internal team at Key Data Dashboard, work with the Product team to share client needs and implement product solutions. Proactively assess, clarify, and validate partners’ expectations and new platform feature sets/reporting
● Be a creative problem solver - develop, test, and optimize new client retention strategies and new processes
● Provide weekly updates on client satisfaction, repeat business, and overall team goals
● Collaborate with other Key Data departments to ensure best-in-class project execution and high client retention rate
● Evangelize Key Data’s unique vision and product offering within the professional vacation rental community
Requirements:
● Remote position (must be willing to maintain GMT/GMT+1 time zone workhours)
● Additional spoken languages preferred (English & Spanish minimum)
● 2+ years experience working in vacation rental revenue management or hotel/resort revenue management
● Data driven mindset, geeks out on the data that helps to drive a clients business forward
● Obsessed with finding proactive ways to keep clients happy - attention to detail, time-sensitive attitude, creative problem solving, loves coming up with cool ideas
● "People person" - you enjoy talking, and truly building relationships with your clients
● Strong in-person and phone skills - articulate and well-spoken
● You're comfortable with change and evolution - you're genuinely excited about helping grow a startup company
● Travel for partner conferences within the EU and UK
● Knowledge of Google Suite and CRM programs (Hubspot, Slack, Confluence, ClickUp)
Please send your cover letter & resume to [email protected]
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